Choose Your Company
The South Texas Alarm Association (STAA) recommends that consumers consider the following BEFORE selecting a systems contractor:
Professional Installation vs. Do It Yourself
- Are you aware of all the codes and standards that govern how your system is installed and operated?
- Are you aware of all of the options and features of the equipment you plan to install?
- Have you considered the value of your time to learn about and install the system in calculating the cost of your do it yourself installation?
- Is the equipment you have access to at retail outlets of equal quality to the professional grade equipment?
- Do you own all the tools you will need to install, test and calibrate the equipment you plan to use?
- Will your insurance policies cover you if you are injured or do damage to your property during the installation?
- Does the company you bought the equipment from provide sufficient help in the event something goes wrong during the installation?
Use Only Licensed Contractors
Why Take a Chance? Use a Licensed Professional
- meet financial requirements
- be able to pass a background check
- meet experience requirements
- meet insurance requirements
It’s the Law
Texas law requires any person or company who provides investigations or security services (including burglar alarms, closed circuit television systems and access control systems) in the state to be properly licensed to offer or to Hiring or employing a unlicensed company also carries this penalty.engage in such services. This requirements of law was originally passed by the Texas Legislature in 1969 and has been in effect ever since. To offer or provide a service required to be licensed without a license carries criminal penalties of up to a year in jail and a $4,000.00 fine. Visit the PSB (Private Security Board) web site for more information Each person or organization engaged in the business of planning, certifying, leasing, selling, servicing, installing, monitoring, or maintaining fire alarm or fire detection devices or systems shall have a certificate of registration issued by the Texas Commissioner of Insurance. For information on the requirements visit the Texas Department of insurance website. How to check the status of a Company/Individual
How to file a complaint against a Company/Individual
STAA members make the best business partners. STAA membership is voluntary, no company is required to join our association. The most reputable companies in the industry belong to STAA.
- Committed to Code of Ethics – STAA members are dedicated to providing the highest level of service and also adhere to a stringent Code of Ethics. As part of the Code of Ethics our association members follow strict guidelines to help reduce false alarms.
- Licensed & Insured – STAA members are required to be licensed in Texas. Licensing requires a minimum level of insurance.
- Educated Professionals – STAA members employ technicians that have completed state approved training on burglar & fire alarm systems. STAA members also attend conventions and meetings on false alarm prevention and under law must take classes to keep them up-to-date on installation practices including false alarm prevention.
We strongly suggest that all Texas consumers include STAA members in their comparative shopping. We believe this will lead consumers to the right system at a fair price, combined with the best possible service. We sincerely believe that you will receive a better mix of price and quality by doing business with a STAA member company. If not, we are here to help resolve any issue that might occur when doing business with a member. Click here to search for members.
It pays to have options
- Ask them if their employees are trained and/or certified by a state association.
- Ask the companies if they conduct any pre-employment screening.
After you’ve narrowed the field to three or four alarm companies, ask for the name of the person who will call on you. It is best to plan the appointment time when all those involved in the decision are present. When he/she visits, ask to see some company identification.
Contact your local law enforcement Crime Prevention Department, state licensing agencies, Consumer Protection Agencies, and the Better Business Bureau. Look at there ratings, verify that they are licensed and registered in your sate and local area. Ask if there are unresolved complaints.